Tag Archives: Customer experience

5 tips for driving valuable customer experiences through company culture(entrepreneur.com)

By: Erin Walline May 16, 2016 Source: https://www.entrepreneur.com/article/272457 Improving the customer experience requires continual company-wide dedication. However, not all team members may see the connection between what they do on a day-to-day basis and how it contributes to their company’s customer experience goals, especially if their job does not require them to regularly interact with […]
Read More »

11 immediate fixes a customer service consultant would make at your company (Forbes)

By Micah Solomon Source: http://www.forbes.com July 10,2015 Most every company in business says it “strives to provide superior customer service,” or other words to that effect. (The exceptions are incredibly rare: a few delis that are legendary for their brusqueness, a few other companies with Soup N*zi-esque personas. But for the most part, we are […]
Read More »