Tag Archives: Customer service

4 ways to earn trust from prospects and customers (Entrepreneur.com)

By: Karen Mishra August 04, 2016 Source: https://www.entrepreneur.com/article/279773 The first thing your customers will do when evaluating your products and services is decide if they trust you. Gaining their trust will be hard to do at first, as they won’t have much to go on. However, it is possible to show your customers that they can count on you […]
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5 tips for driving valuable customer experiences through company culture(entrepreneur.com)

By: Erin Walline May 16, 2016 Source: https://www.entrepreneur.com/article/272457 Improving the customer experience requires continual company-wide dedication. However, not all team members may see the connection between what they do on a day-to-day basis and how it contributes to their company’s customer experience goals, especially if their job does not require them to regularly interact with […]
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4 simple technologies that will help double your sales(Entrepreneur)

By: Toby Nwazor April 12, 2016 Source: https://www.entrepreneur.com/article/269617 It is a new year and you must have made your plans. You must have made some projections with your management team to decide where you want your organization to be at the end of the year. One area you just can’t afford to ignore during this […]
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11 ways to get high quality customer feedback

By: The Young Entrepreneur Council February 11, 2016 Source: http://smallbiztrends.com/2016/02/positive-customer-feedback.html Your customers are your most valuable source of information when it comes to product design and user experience. That’s why we asked members from Young Entrepreneur Council (YEC) the following question:  “What’s one method you use for getting high-quality customer feedback?” Here’s what YEC community […]
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The cost of bad customer service [Infographic] (Daily Infographic)

Most of us know what it is like to be a customer who feels slighted or provoked into terminating a business relationship or into writing a bad review. Source: The Cost of Bad Customer Service [Infographic] | Daily Infographic

11 immediate fixes a customer service consultant would make at your company (Forbes)

By Micah Solomon Source: http://www.forbes.com July 10,2015 Most every company in business says it “strives to provide superior customer service,” or other words to that effect. (The exceptions are incredibly rare: a few delis that are legendary for their brusqueness, a few other companies with Soup N*zi-esque personas. But for the most part, we are […]
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When to offer fewer customer service channels (Harvard Business Review)

By: Cynthia J. Grimm Source: s.hbr.org/1K1Cb09