Tag Archives: Customers

Financial Institutions Can Gain Context With AI — But Customers Have To Trust It First(Forbes)

Consumers exhibit a significant trust deficit in autonomous AI for financial decisions, despite growing interest in AI-enabled finance tools. Research highlights privacy, security, and control as primary concerns hindering adoption. Financial institutions can bridge this gap by prioritizing trust, engineering robust data security upfront, and enabling AI to maximize customer utility without removing human oversight. […]
Read More »

5 Must-do actions to keep your startup going (Inc)

By Peter Cohan This is a time for radical honesty. Leaders must set aside their fears of appearing vulnerable, take a deep breath, and stare directly into the reality of their companies’ short- and longer-term prospects. Once you, your executive team and your board share a realistic view of those prospects, you must take painful and difficult actions […]
Read More »

Cracking the digital-shopper genome (McKinsey&Company)

By Gadi BenMark and Maher Masri Source: McKinsey.com, August 2015 Why do online shoppers remain a mystery for companies? McKinsey brings the solution – the shopper genome – converting the vast amount of data regarding consumer behavior and desires into meaningful insights. Companies should aspire to create a complete picture of the customer across a […]
Read More »