Tag Archives: Digital banking

Digital-led with a human touch: The next era in small-business banking(Mckinsey)

To fend off the rise of digital attackers, banks must serve MSMEs better with a model that effectively blends the best of digital and AI with the personal touch of an advisor. Micro-, small, and medium-size enterprises (MSMEs) are the backbone of the global economy, accounting for more than half of global GDP, over 90 percent […]
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TymeBank and iKhokha team up for SMEs

The ability for small businesses to accept payments on a smartphone has been revolutionary for businesses of all sizes. Tap-on-phone technology, although in its early days, has the potential to play a key transformative role in driving financial inclusion throughout Africa. Now South Africa’s biggest digital bank, TymeBank, has announced it will move its Tap-on-Phone customers […]
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ECB ‘infinity team’ launches AI experiment to speed up basic tasks (FT)

Central bank explores use of tools similar to ChatGPT to help draft briefings and write newsletters. The European Central Bank is experimenting with generative artificial intelligence across its operations to speed up basic activities, from drafting briefings and summarising banking data to writing software code and translating documents. The move comes as central banks cautiously […]
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Bankly Launches Microfinance Bank(ITNA)

Nigeria| Bankly, a popular Fintech company specializing in payment processing, has announced the launch of Bankly Microfinance Bank, marking a significant milestone in their journey to provide accessible financial solutions in Nigeria.The launch event held in Lagos showcased the newly introduced Group Savings features on the Bankly App. Bankly’s mission, which began in 2019, aims […]
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FNB Connect and MTN in new mobile deal (Moneyweb)

Bank says the collaboration is consistent with its efforts to leverage reliable network infrastructure in the market. Big-four bank FNB, which runs internet service provider business FNB Connect, has partnered with mobile network operator MTN to see it leverage the infrastructure of the telecommunications company. The partnership will enable FNB Connect customers to access more […]
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The digital trends disrupting the banking industry in 2023 (InsiderIntelligence)

Banking Industry Overview The banking industry is in a much healthier place now than it was after the financial crisis of 2008. Total global assets climbed to $154,211 in 2022, up 3.79 percent YoY from 148,583 in 2021, according to The Banker’s Top 1000 World Banks Ranking for 2022.  With so much money to manage, major banks such as […]
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New GIBS research article: Designing for loyalty programme effectiveness in the financial services industry by Sonja Fourie, Michael Goldman and Michael McCall.

This study extends and tests a model determining how customer perceived benefits affect perceived relationship investment and brand relationship quality as mediators to behavioural and attitudinal loyalty with type and timing of rewards as moderators. A quantitative methodology and survey approach was applied using randomly selected stratified sampling resulting in 277 financial services loyalty programme […]
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