NEW GIBS Article: Attributional sense-making of distrust in professional service firms: Working in a coopetitive paradox By Neve Abgeller, Mark N. K. Saunders, Rory Donnelly, Tony Dobbins

Abstract Distrust is an inevitable yet often overlooked feature of relationships in professional service firms (PSFs), where simultaneous demands to collaborate and compete produce a coopetitive paradox shaping everyday organizational life. Drawing on 50 in-depth qualitative interviews using the critical incident technique, we examine how professionals attribute meaning to the development of distrust in their […]
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