One of South Africa’s biggest banks is making a permanent shift in how it does business (BT)

FNB plans to continue modernising its branch network with a strong focus on digitisation and smaller branches to cater for digital and face-to-face client interactions. Raj Makanjee, CEO of FNB Retail and Private Banking, says that future FNB branches will be 76% the size they used to be, from an average of 460 sqm to 350 sqm. He said that the bank is also regularly reviewing its branch footprint and location, as well as the services required in the communities where it operates. FNB built 9 new branches in local markets or communities and refurbished 53 branches in the current financial year. Another 3 new branches are in the process of being built and another 34 refurbishments are in progress. Click here to read full article.

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