The Ombud for Banking Services (OBS) says banking disputes regarding current accounts and internet banking remain high, despite banks making a greater effort to resolve consumer complaints internally.

In the OBS Annual Report 2022, Reana Steyn, Ombudsman for Banking Services, said that 2022 significantly differed from the prior two years.

“As Covid-19 gradually loosened its grip on the front-page headlines, on business, and daily life in general, it became clear that the yearned-for returns to ‘normality’ and to ‘business as usual’ were taking new shape and being actively pursued by all,” Steyn said. Click here tor read full article