Tag Archives: Artificial intelligence (AI)

AI talent demand is soaring in the Middle East. But is acquihiring the right strategy?(FC)

In the global tech industry, many AI startups are no longer being acquired. Instead, their founders, researchers, and engineers join large platforms, while the original companies change direction, slow down, or quietly close. This process is called reverse acquihire. It started in Silicon Valley, but now it matters more in the Middle East, where governments […]
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Gartner Identifies the Top Strategic Technology Trends for 2026 (Gartner)

Gartner analysts Tori Paulman and Gene Alvarez on stage at Gartner IT Symposium/Xpo “Technology leaders face a pivotal year in 2026, where disruption, innovation, and risk are expanding at unprecedented speed,” said Gene Alvarez, Distinguished VP Analyst at Gartner. “The top strategic technology trends identified for 2026 are tightly interwoven and reflect the realities of an […]
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Change management is the key to AI success(FC)

You’ve launched the AI pilots. You’ve rolled out copilots and chatbots. You’ve invested in licenses, training, and dashboards. And yet, the results aren’t showing up the way you expected. That’s the challenge of AI change management. Communications and training are essential, but without new ways of working, AI stalls at surface-level adoption. We’ve been here before. In […]
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The impact of AI slop on the internet: It is a growing concern (FC)

A few months ago, I was lying in bed, lightly clutching my phone, when Instagram Reels presented me with a brief video that promised an impossible soap opera: There were animated cats—with feline faces but unmistakable human bodies—living seemingly human lives, including in a human-seeming house and also, for some totally unclear reason, at a […]
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How professionals can prepare an AI-assisted future (FC)

When I walk into a client meeting these days, one of the first questions I hear is: “How much of this can AI actually do for us?” The expectation is often that AI will seamlessly take over everything from analysis to execution. But in practice, the story is more complicated. After years of advising organizations on how to implement […]
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How to Drive Digital Innovation Without Wasting Resources (HBR)

 Companies are under pressure to pause digital innovation as costs rise and uncertainty grows—but holding back risks falling further behind in the age of AI and data-driven change. Research shows the most effective organizations avoid waste by funding projects incrementally based on evidence, pairing autonomous teams with shared resources, and continually reallocating talent and capital to […]
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Tech-Forward Africa: RealPay’s Role in Digitising the Continent (BT)

Africa’s vibrant economies are increasingly driven by technology, reshaping how businesses operate, consumers spend, and communities connect. At the forefront of this movement is RealPay, a FinTech innovator dedicated to transforming financial inclusion and digital commerce across the continent. As technology continues to shape how people live and work, we ensure that digital transformation is […]
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Understanding AI: How to maintain control before it controls us (FC)

Artificial intelligence could reshape our world for the better or threaten our very existence. Today’s chatbots are just the beginning. We could be heading for a future in which artificial superintelligence challenges human dominance. To keep our grip on the reins of progress when faced with an intelligence explosion, we need to set clear standards and precautions for […]
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AI Agents Are Already Reshaping Business Leadership And Decision Making (Forbes)

When it comes to the work that can be carried out by AI agents, we often focus on repetitive and routine tasks. The types of tasks that machines can get really, really good at if they perform them again and again. Examples include writing and scheduling social media posts, solving routine customer service issues, or labelling […]
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The AI Revolution: What It Means For The Future Of Work(Forbes)

I’ve been tracking the intersection of AI and customer experience (CX) for years. I found Kass’s insights particularly relevant as they relate to creating amazing customer experiences. The question isn’t whether AI will transform how we service customers. It already is. The question to consider is how quickly we can adapt to the changes that […]
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