Tag Archives: Banks and banking

The cheapest business accounts from South Africa’s top banks (BT)

Despite ongoing economic hardships, South Africa still offers numerous opportunities for businesses of all sizes – and one of the first steps in establishing a successful business is to open a business account. Some of the advantages of opening a business account include the separation of personal and business finances, increased credibility and safety, and […]
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FNB edges out Capitec as the strongest banking brand in the world (BT)

Brand Finance has ranked South African bank FNB as having the strongest banking brand in the world – narrowly beating Capitec Bank, which ranked second. According to the group’s 2023 Banking 500 report, FNB achieved the top rating out of all the banks measured by the group in the Brand Strength Index (BSI). The BSI […]
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New GIBS article: Investigating commitment as a unidimensional or a multidimensional construct in a retail banking setting By Mornay Roberts-Lombard & Daniël Johannes Petzer

The paper investigates the dimensional nature of commitment (affective and calculative) within a retail banking setting. The study tests two models that include antecedents and an outcome of commitment as a unidimensional and a multidimensional construct. The target population for the study included adult customers of retail banks residing in an emerging market. The study highlights […]
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New GIBS research article: Designing for loyalty programme effectiveness in the financial services industry by Sonja Fourie, Michael Goldman and Michael McCall.

This study extends and tests a model determining how customer perceived benefits affect perceived relationship investment and brand relationship quality as mediators to behavioural and attitudinal loyalty with type and timing of rewards as moderators. A quantitative methodology and survey approach was applied using randomly selected stratified sampling resulting in 277 financial services loyalty programme […]
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One of South Africa’s biggest banks is making a permanent shift in how it does business (BT)

FNB plans to continue modernising its branch network with a strong focus on digitisation and smaller branches to cater for digital and face-to-face client interactions. Raj Makanjee, CEO of FNB Retail and Private Banking, says that future FNB branches will be 76% the size they used to be, from an average of 460 sqm to […]
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Good news for banks in South Africa (BT)

A recent analysis of South Africa’s major banks by financial services firm PwC shows that banks delivered a strong financial performance in the 2021 financial year with a 99% increase in headline earnings against the prior year. “With more supportive conditions, the major banks delivered strong results on the back of a rebound in economic […]
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The world’s best banks: The future of banking is digital after Coronavirus (Forbes Africa)

When Citigroup opened 2020, the most ambitious projects at the $2.2 trillion in assets lender involved major partnerships with technology companies best known for their internet, social media and ecommerce platforms. In China, nearly 70% of the payments that Citigroup handles for customers are done through AliPay, the payments business spawned by Alibaba. Citigroup’s digital payments […]
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