When it comes to the work that can be carried out by AI agents, we often focus on repetitive and routine tasks. The types of tasks that machines can get really, really good at if they perform them again and again.

Examples include writing and scheduling social media posts, solving routine customer service issues, or labelling and categorizing unstructured data.

In case you’re not up to speed, agents can be thought of as generative AI chatbots like ChatGPT but with virtual arms, legs and the ability to take action on our behalf.

A slightly more technical definition is that they are large language models (like ChatGPT’s GPT-5 engine) capable of connecting with other tools, including web browsers, to carry out more complex and sophisticated tasks, with minimal human intervention. Click here to read the full text article