Tag Archives: Future of work

How professionals can prepare an AI-assisted future (FC)

When I walk into a client meeting these days, one of the first questions I hear is: “How much of this can AI actually do for us?” The expectation is often that AI will seamlessly take over everything from analysis to execution. But in practice, the story is more complicated. After years of advising organizations on how to implement […]
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The AI Revolution: What It Means For The Future Of Work(Forbes)

I’ve been tracking the intersection of AI and customer experience (CX) for years. I found Kass’s insights particularly relevant as they relate to creating amazing customer experiences. The question isn’t whether AI will transform how we service customers. It already is. The question to consider is how quickly we can adapt to the changes that […]
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3 skills women need to succeed in the future of work (FC)

Here’s why upskilling women with negotiation, game theory, and advocacy skills can help level the professional playing field. In 2023, nearly 80% of companies reported having woman-focused programming as part of their diversity, equity, and inclusion efforts. And President Joe Biden committed $3 billion to advance gender equity and equality globally in 2024. Yet despite these initiatives, gender parity is […]
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The impact of job automation on shifts in levels of work [Whitepaper] (C Bezuidenhout, A Wöcke, N Plint & M Mthombeni)

The purpose of this research was to determine the impact of technological change on workforce structures and industries. Previous studies forecasted the impact of automation on jobs and categories of jobs, but did not deal with the structure of organisations, particularly levels of work. This study applied Jaques’ Stratified Systems Theory model of job analysis […]
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The future of work after Covid (McKinsey)

This report on the future of work after COVID-19 is the first of three MGI reports that examine aspects of the postpandemic economy. The others look at the pandemic’s long-term influence on consumption and the potential for a broad recovery led by enhanced productivity and innovation. Here, we assess the lasting impact of the pandemic […]
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The future of jobs report 2020 (WEF)

The COVID-19 pandemic-induced lockdowns and related global recession of 2020 have created a highly uncertain outlook for the labour market and accelerated the arrival of the future of work. The Future of Jobs Report 2020 aims to shed light on: 1) the pandemic-related disruptions thus far in 2020, contextualized within a longer history of economic cycles, and […]
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Job creation and local economic development 2020: Rebuilding better (OECD)

The OECD has just published the report “Job Creation and Local Economic Development 2020: Rebuilding Better.“ The impact of COVID-19 on local jobs and workers dwarfs those of the 2008 global financial crisis. The 2020 edition of Job Creation and Local Economic Development considers the short-term impacts on local labour markets as well as the longer-term implications […]
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Future of jobs report 2020 (WEF)

The Future of Jobs WEF report maps the jobs and skills of the future, tracking the pace of change. It aims to shed light on the pandemic-related disruptions in 2020, contextualized within a longer history of economic cycles and the expected outlook for technology adoption, jobs and skills in the next five years. The Future of Jobs […]
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Why companies need creative leaders in the future of work (Forbes)

By Jason Wingard In 2019, LinkeldIn named it “the most important skill in the world.” The World Economic Forum (WEF) placed it third on a list of the “10 skills you need to thrive in the Fourth Industrial Revolution.” Surprisingly, it is not data science or artificial intelligence, but something much softer: creativity. In her book,   The Creativity Leap, Natalie Nixon […]
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